Returns for online orders must be requested within 30 days from the shipment received date. Please fill out the return form provided in the original order shipment packaging and include it in your return package.
Returns received more than 30 days after the date of shipment received will be refused and returned to sender.
Free returns are available for individual items priced at $50.00 and over within 30 days from the shipment received date. If you choose to use a return label printed from the Return Shipping page for items priced less than $50.00, your total refund will be less $6.95, the cost of the return shipping label.
All products being returned must be in new and unused condition in the original boxes or bags and must include all original hang tags. ChicagoCitySports.com has full authority to refuse a return/refund if the returned merchandise does not meet the standards of new or unused condition policy.
Shipping or any additional handling costs are non-refundable.
Refunds will be processed in the original form of payment used on the initial order. For credit card refunds, please allow 5-10 business days and up to two billing cycles for the credit to appear on your statement. We will process the refund as soon as we receive the returned item in new and unused condition in the original boxes or bags with all original hang tags attached.
If we sent you a wrong or defective item, please contact us ASAP at admin@chicagocitysports.com. You must attach a photo of the defective item in your email along with your order number. Once we've received your email, we will respond to you with instructions to mail back your defective item free of charge. Defective orders will be fully refunded including any shipping charges that were applied. Defective orders may be returned for a full refund or replaced for the same style and reshipped free of charge. Replacements are subject to availability.
If your order was damaged in transit, please contact us immediately at admin@chicagocitysports.com to start a claim with the postal carrier. You must attach a photo of the damaged box and contents with your order number in your email. Once the claim has been accepted and approved by the postage carrier, we will refund your order total in full including any shipping fees. Please allow at least 14 days for the claims processes to complete.
If your order was shipped with USPS signature confirmation service and you were not available to receive / sign for your package, you will be responsible for contacting your local USPS to schedule re-delivery or pick up your shipment at your local USPS office. If you do not pick up your shipment in a timely manner or schedule re-delivery, USPS will ship your package back to us. We will notify you once we receive your shipment and will automatically refund your order. If you wish to receive the shipment again, you will be responsible for placing the order again, provided the item is still available and in stock. You will be responsible for any shipping costs that apply to reship your order.
Merchandise shipping is limited to delivery within the contiguous US states and APO/FPO addresses.
Multiple items in one order must ship to one address only.
Online orders cannot be returned in store locations. Online returns must must be shipped back to our warehouse address at Returns, 5050 W Lawrence Ave, Chicago, IL 60630
