All orders are shipped Monday - Friday between 10am and 3pm CDT. Orders placed on Saturday or Sunday are prepared and shipped out starting Monday.
US Shipping Rates for 48 Contiguous States:
- Free Priority Shipping (3-5 Business Days) offered on all orders above $50.00
- Priority Shipping (3-5 Business Days) $6.95 for order totals less than $50.00
- Priority Shipping + Signature Confirmation (3-5 Business Days) $14.99 required for select items
Alaska & Hawaii
- Standard Shipping (10-20 Business Days) $9.99
- Priority Shipping (7-10 Business Days) $16.95
- Merchandise shipping is limited to delivery within the contiguous US states and APO/FPO addresses. We currently do not ship to international addresses.
- No PO Box addresses will be accepted as shipping addresses.
- Shipping addresses are not re-entered upon packing and fulfilling orders. Shipping addresses entered at checkout by the customer is the exact same address used upon printing the shipping label.
- If a customer enters an incorrect shipping address and the shipment is sent out, the customer is 100% responsible for the lost shipment.
- If you have entered an incorrect or misspelled shipping address at checkout, please email the correct shipping address to email@example.com immediately.
- Corrected shipping addresses are not guaranteed as shipments are picked up by third party postal providers multiple times per day.
- If your order was shipped with USPS signature confirmation service and you were not available to receive / sign for your package, you will be responsible for contacting your local USPS to schedule re-delivery or pick up your shipment at your local USPS office. If you do not pick up your shipment in a timely manner or schedule re-delivery, USPS will ship your package back to us. We will notify you once we receive your shipment and will automatically refund your order. If you wish to receive the shipment again, you will be responsible for placing the order again, provided the item is still available and in stock. You will be responsible for any shipping costs that apply to reship your order.
- Chicago City Sports is not responsible for damaged orders by postal carriers. If your order is damaged in transit, please contact us immediately at firstname.lastname@example.org to start a claim with the postal carrier. If your order was damaged, you must attach a photo of the damaged box and contents with your order number in your email. Once the claim has been accepted and approved by the postage carrier, we will refund your order total in full including any shipping fees. If your order claim has not been accepted by the carrier, you will not be refunded for the order. Please allow at least 14 days for the claims processes to complete.
Lost / Stolen Shipments
- Chicago City Sports is not responsible for lost shipments by postal carriers or stolen packages. Customers are responsible for providing a safe and secure shipping address where packages are not accessible to the public. Chicago City Sports is not able to verify prior to shipping if your shipping address has a secure mail room, package receiving area, gated entry or authorized signer. If your shipment appears to be lost after checking your tracking information, please contact us immediately with your order number at email@example.com to start a claim with the postal carrier. Once the claim has been accepted and approved by the postage carrier, we will refund your order total in full including any shipping fees. If your order claim has not been accepted by the carrier, you will not be refunded for the order. Please allow at least 14 days for the claims processes to complete.