FAQs

WHAT IF I CAN'T FIND THE PRODUCT/SIZE I AM LOOKING FOR ONLINE?

We only sell products on our site that is currently in-stock. However if you see that a particular item or size is not available please contact us at customerservice@palmusa.com and we can check if other items might be substituted.

WHERE ARE CITY SPORTS / PALM USA STORES LOCATED?

Currently we have 28 locations throughout Chicago and surrounding suburbs, and 1 location in Gary, IN. Most locations serve the Southside of Chicago. 

IS CITY SPORTS / PALM USA AFFILIATED WITH THE CITY SPORTS IN BOSTON?

No, City Sports / Palm USA is based in Chicago, IL and City Sports in Boston is based in Boston, MA. While we do overlap in some of our product offerings, our businesses are completely separate and distinct from each other

DOES CITY SPORTS / PALM USA CARRY SPORTS RELATED EQUIPMENT AND GEAR?

We carry casual and athletic lifestyle footwear, apparel and accessories. Some items such as our New Era hats are affiliated with sports teams, but they are not used specifically for playing sports.

We do not offer sports equipment …

WHAT ARE MY PAYMENT OPTIONS?

City Sports / Palm USA accepts all major credit cards as well as PayPal as forms of payment online. When entering your credit card information, please ensure that your billing name is exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if billing information is not 100% accurate.

HOW IS SALES TAX CALCULATED INTO MY ORDER?

You will be charged the appropriate state, local and district sales tax based on the location your order is shipped. Orders that are shipped to Illinois or Indiana will be charged sales tax. Tax will not be charged to orders that are shipped to other states.

HOW CAN I GET DISCOUNTS AND COUPON CODES?

Join our email list to receive exclusive deals and promotions.

WHY DOESN'T MY PROMOTION CODE WORK?

Please make sure to enter the correct code and that it is still valid.

If not, please contact customer service.

IS MY PERSONAL INFORMATION SAFE ON YOUR WEBSITE?

We believe your shopping experience at City Sports should be  safe and enjoyable . All of the customer data we collect is protected against unauthorized access. For more information regarding your personal security please check out our privacy policy .

HOW ARE PRODUCTS SHIPPED?

We use UPS or UPSP to ship and offer 2 different speeds of delivery.

Standard Ground  – 7 to 10 business days


Priority Ground – 3 to 5 business days 

WHEN WILL MY ORDER GET SHIPPED?

All online orders will get shipped the next following business day regardless of what time the order was placed.

Orders must have payment verified before they will be processed for shipping.

WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?


Due to vendor restrictions we only ship  within the United States.

HOW DO I KNOW WHEN MY ORDER IS SHIPPED?

When your order is shipped, you’ll receive a confirmation email stating the UPS or UPSP tracking number and expected delivery date. If you are having trouble tracking your order please contact us at (773)647-1346 and we will help you.

HOW DO I CANCEL OR CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

If you need to change or cancel your order after it has been placed please contact us immediately at

(773)647-1346. We will do our best to accommodate you; however once an order has begun processing we cannot guarantee that it can be changed or cancelled. But you can always return or exchange using our return policy once your order arrives. fees do apply

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