Customer Service

Return Policy: 100% satisfaction guarantee

 

    • Returns for online orders must take place within 14 days from the original shipment date in order to receive a refund or exchange. Please fill out the return form provided in the original package and include it with receipt in your return package.
    • Returns received more than 14 days after date of shipment will be refused and returned to sender.
    • All products being returned or exchanged must be in new condition; in original boxes and bags and must include all original hang-tags. *10% Restocking fee apply for the returns.
    • If you are not satisfied with your purchase, we’ll gladly exchange or refund your item for the original purchase price. Shipping or any additional handling costs are non-refundable, and you are responsible for the cost to ship the item back to us.
    • Exchanges are subject to availability.
    • Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. We will process the refund or exchange as soon as we receive the returned item in the condition described above.
    • If we sent you a wrong or defected item, please contact us ASAP and take a picture of the item. We will provide free shipping to return it back to us and receive the correct item. If you wish to just return and get a refund, we will refund the full amount including shipping charge.
    • If your order was lost or damaged in transit, please take a picture of the damaged box and contents and contact us immediately to start a claim. Once the claim has been cleared we will refund the full amount including shipping charge. Please allow 14 days for the claim process to complete.
    • Free return shipping is limited to standard delivery within the contiguous US and APO/FPO addresses.
    • If express or overnight shipping is requested on your exchange order you will be responsible for the full shipping cost.
    • Entire exchange order must ship to a single address.
    • Exchanges and returns can’t be made in-store. It must be through mail shipment.

     


Shipping and Delivery
Merchandise total *STANDARD
5—7 day shipping **
PRIORITY
2—3 day shipping **
OVERNIGHT
Next business day **
Up to $65 $5.00 $10 $33
$200.01—500.00 $21 $31 $38
$500.01—1000.00 $29 $39 $46
Over $1000.00 $34 $44 $51

*before tax and additional charges
**after processing if ordered by 12:00 noon PST

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